Shipping and Returns

SHIPPING POLICY
Brindle Products offers two basic methods of delivery: United Parcel Service (UPS) and Less Than Truckload (LTL) freight. The method of delivery is largely dependent upon the size and weight of the product shipment. Brindle Products generally ships UPS ground. If you are interested in alternative UPS shipping options, please call us for a price quote.

If you or your company would like Brindle Products to ship your order using a different shipping carrier, you can simply provide us with your shipping account information either in the "Add Comment" field during the checkout process or by calling us at 800-826-9355 after completing your order. Once we receive your shipping account information, we will issue you a new invoice reflecting the changed shipping fees.

For shipment to destinations outside the United States and its territories, contact our sales specialists for a quote at 888-794-0964 or [email protected]. It may be possible to expedite the shipping of your order if the products you order are in-stock. Please call or email us for further information.

RETURN POLICY
We want our customers to be 100% satisfied with their purchase from Brindle Products. Returns must be approved in advance. Please call 888-794-0964 or email [email protected] to get your Return Authorization (RA) number prior to shipping any product to us.

• All returns must be clearly labeled with your RA number.
• Returns must be in like new/unused condition to receive a refund.
• Returns may only be made within 30 days of receipt of your order.
• Customers are responsible for arranging shipping and any shipping costs related to returning the merchandise. We recommend using a carrier that will provide a tracking number for the shipment. Please keep the tracking number for reference until your return has been processed.
• Shipping charges for the original order are non-refundable.
• A 20% restocking fee will be applied on all approved returns.

Unfortunately custom orders made to specifications cannot be accepted as returns. If you believe the item you receive is not representative of what you ordered, we will do our best to make it right.